Nintendo Switch 2 Pre-Order Cancellations Spark Outrage Among UK Gamers
In the lead-up to the highly anticipated release of the Nintendo Switch 2 on June 5, 2025, UK gamers have been met with unexpected frustration as major retailers cancel pre-orders, leaving many without the consoles they had eagerly secured.
Game, a prominent UK video game retailer, has come under fire after abruptly cancelling an unspecified number of Nintendo Switch 2 pre-orders. Customers reported receiving cancellation emails without clear explanations, leading to widespread dissatisfaction. In response to the backlash, Game issued a public apology via social media, acknowledging the disappointment and pledging efforts to reinstate as many cancelled orders as possible.
Similarly, Currys has faced criticism for its handling of pre-orders. Customers have reported issues such as orders being cancelled shortly after placement, often citing stock issues or payment verification problems. Some users on Reddit shared experiences of orders being cancelled despite successful payment processing, leading to confusion and frustration.
The gaming community has expressed significant frustration over these cancellations. Many customers feel let down by retailers’ lack of transparency and communication regarding stock availability and order status. The sudden nature of the cancellations, often without detailed explanations, has exacerbated customer dissatisfaction.
Some gamers have turned to alternative retailers like Smyths Toys, which announced limited in-store availability on launch day, hoping to secure a console despite the setbacks.
As the release date approaches, the situation underscores the challenges of high-demand product launches and the importance of clear communication between retailers and customers. Gamers are advised to remain vigilant and explore alternative avenues to secure the Nintendo Switch 2.